A pet request, answered by the book

“Can we get a dog?” Lanten pulls the tenancy terms, flags the Renters’ Rights rules on pets, and drafts both the tenant reply and the landlord consent request.

Add to Outlook for free
The email you receive
Can we get a small dog?
EW
Emma Wright
To: You
Today 09:14

Hi,

We’re hoping to get a small dog — a cavapoo. We’d make sure he doesn’t cause any damage, and he wouldn’t be left alone during the day.

Would that be okay? Happy to chat it through.

Thanks,
Emma

Lanten co-pilot in your email
Apps
EW
Emma Wright
Tenant · 6 Orchard Way
View in Street
TenancyAST · renewed Sep 2025
Pets clauseLandlord consent required
LandlordMargaret Hale
Response dueWithin 28 days · Renters’ Rights
Rent£1,150 pcm · up to date
LINKED THREADS
Margaret Hale — consent request
Draft ready · not sent
SUGGESTED ACTIONS
Reply to Emma Wright

Hi Emma — thanks for asking first. Your tenancy needs the landlord’s consent for pets, and under the Renters’ Rights Act your request has to be considered on its merits — blanket refusals aren’t allowed. I’ve put it to Margaret today and will come back to you well within the 28-day window.

Ask Margaret Hale for consent

Hi Margaret — Emma at 6 Orchard Way has asked to keep a small dog (a cavapoo). Under the Renters’ Rights Act the request has to be considered on its merits and answered within 28 days. She’s been a reliable tenant — happy to talk it through, or I can draft the consent letter.

Log the request in Street
Property6 Orchard Way
RequestPet — small dog
ReceivedToday
Reply dueWithin 28 days
The Renters’ Rights 28-day clock is flagged before you’ve even opened a reply.
Two drafts ready together: the holding reply to Emma and the consent request to Margaret.
And the request is logged with its deadline, so nothing slips.

…and any other use case you can imagine

These are just examples. Lanten’s agent has access to the same tools you do — your inbox, your CRM, your contractors and your templates — and suggests whatever it thinks is best for the email in front of it. It learns from the actions you take, so its suggestions get better the more you use it.