Terms of Service

These terms govern your use of Lanten — the Outlook add-in and related services provided by Lanten Ltd (“Lanten”, “we”, “us”), registered in England & Wales. By creating an account or installing the add-in you agree to these terms on behalf of yourself and, where applicable, your organisation.

1. The service

Lanten is an AI email co-pilot for property managers. It connects to your email account and your property-management CRM to surface context and propose actions — drafted replies, work orders, records and compliance checks. Suggestions are proposals: nothing is sent, created or changed in your systems until a user approves it.

2. Accounts

You must provide accurate information when registering and keep your credentials secure. You are responsible for activity under your account. Seats are for named individual users and may not be shared.

3. Trials, fees and billing

New accounts start with a 7-day free trial. After the trial, the service is billed per user, monthly or annually, at the prices shown on our pricing page. Annual plans are billed up front. Fees exclude VAT. You can cancel at any time; paid periods already started are non-refundable except where required by law.

4. Acceptable use

You agree not to misuse the service — including attempting to access other customers’ data, reverse-engineering the software, using it to send unlawful or deceptive communications, or exceeding reasonable usage designed for an individual professional user.

5. Your data and CRM connections

You retain all rights to your emails, CRM records and other customer data. You grant us the limited rights needed to operate the service — reading and processing the relevant email and CRM records to generate context and suggestions. Our use of personal data is described in the Privacy Policy. We do not use your customer data to train foundation models.

6. AI output

AI-generated suggestions can be wrong. Lanten is a decision-support tool, not a regulated advice service: you are responsible for reviewing suggestions — including compliance flags — before acting on them. Compliance features are an aid to, not a substitute for, your own legal obligations and professional judgement.

7. Intellectual property

We own the service, software and branding. You receive a non-exclusive, non-transferable licence to use the service for your internal business purposes while you have an active subscription. Feedback you give us may be used to improve the service.

8. Availability and changes

We aim for high availability but the service is provided “as is” and may occasionally be interrupted for maintenance or by factors outside our control (including Microsoft 365 or CRM outages). We may improve or change features over time; we won’t materially reduce the core functionality you’ve paid for during a billing period.

9. Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, our total liability arising out of the service in any 12-month period is limited to the fees you paid in that period, and neither party is liable for indirect or consequential losses, including lost profits or data, beyond that cap.

10. Termination

You may cancel at any time from your account settings. We may suspend or terminate accounts that materially breach these terms. On termination we disconnect your integrations and delete customer data in line with our retention commitments in the Privacy Policy.

11. General

These terms are governed by the laws of England and Wales, with the courts of England and Wales having exclusive jurisdiction. If any provision is found unenforceable, the rest remain in effect. Questions? Contact hello@lanten.co.uk.