An emergency repair, handled in one place

A no-heating email lands at 9am. Lanten flags the vulnerable occupant, drafts the urgent reply and pre-fills the work order — before you’ve finished reading it.

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The email you receive
No heating or hot water — boiler’s dead
MB
Marcus Bell
To: You
Today 09:14

Hi,

The boiler at 14 Maple Road packed in last night. No heat, no hot water, and it’s making a banging noise.

We’ve got a six-month-old in the flat — can someone come today please?

Thanks,
Marcus

Lanten co-pilot in your email
Apps
MB
Marcus Bell
Tenant · 14 Maple Road
View in Reapit
TenancyAST · in term
Occupants2 adults · 1 infant (6 mo)
VulnerabilityInfant in property
Gas safety (CP12)Valid to Jun 2026
LandlordJanet Doyle
LINKED THREADS
Hughes Heating — emergency callout
Draft ready · not sent
SUGGESTED ACTIONS
Reply to Marcus Bell

Hi Marcus — really sorry about this, we’re treating it as an emergency given the little one. I’m arranging a heating engineer to attend today and will confirm a time within the hour. If anything worsens meanwhile, call our emergency line on the number below.

Create work order in Reapit
Property14 Maple Road
IssueNo heating / hot water
ContractorHughes Heating
PriorityEmergency · vulnerable occupant
Notify the landlord

Quick heads-up to Janet Doyle that an emergency heating repair is under way, with the likely cost and next steps.

Lanten has already spotted the six-month-old on the household record — that’s what flags this as an emergency, automatically.
The drafted reply already knows the situation: urgent tone, an engineer today, the emergency line included.
The work order arrives pre-filled from your CRM — property, issue, contractor, priority. One click to raise it.

…and any other use case you can imagine

These are just examples. Lanten’s agent has access to the same tools you do — your inbox, your CRM, your contractors and your templates — and suggests whatever it thinks is best for the email in front of it. It learns from the actions you take, so its suggestions get better the more you use it.