The AI email co-pilot
for property managers

Lanten sits inside your Outlook inbox, surfacing the right context directly from your CRM and suggesting actions on every new email.

Install in 2 minutes Works with your CRM 7-day free trial
Outlook
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New email
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FocusedOther
SJ
Sarah Jones9:14
Mould in the bathroom
Black mould spreading across the bathroom ceiling…
TH
Tom Hardy9:08
Still no heating
It’s been over a day and still no contact about the…
Older
DD
Damp DoctorMon
Quote — 41 Briar Walk damp works
Further to our assessment, please find our quote…
AK
Aisha KhanMon
22 Beech Grove — still available?
Saw your listing on Rightmove and wondered if…
DO
David OwenFri
Did my rent go through?
Just want to check my rent payment landed with…
Mould in the bathroom
SJ
Sarah Jones
To: You
Today 09:14

Hi,

I’ve noticed black mould spreading across the bathroom ceiling and along the wall behind the toilet over the last couple of weeks. It’s getting worse and my daughter’s bedroom is right next door.

I’ve tried wiping it down but it keeps coming back, and it’s starting to smell. I’m worried about her chest. Could someone come and take a look please?

Thanks,
Sarah

Apps
Sarah Jones
Sarah Jones
Tenant · 14 Oakfield Rd
View in Reapit
TenancyAST · renewed Jan 2024
Rent£1,650 pcm · up to date
LandlordNeil Patel
Gas safety (CP12)Valid to Mar 2026
Last inspectionAug 2025 · no issues
SUGGESTED ACTIONS
Reply to Sarah Jones

Hi Sarah — thanks for flagging this, we’re treating it as urgent. I’ve lined up Damp Doctor (one of our approved contractors) to assess; they’ll be in touch to arrange access. We’ll keep you posted, and do let me know if it worsens in the meantime.

Create work order in Reapit
Property14 Oakfield Rd
IssueDamp & mould · category 1
ContractorDamp Doctor
PriorityUrgent · Awaab’s Law

How it works

The moment an email lands, two things happen — before you lift a finger.

Connects to your CRM and understands every email

It pulls the full picture on whoever’s emailing — no tabs, no searching. A tenant brings their property, rent position, tenancy dates and agreement, plus anything tied to that specific email. A landlord brings every property you manage for them. A contractor brings their open jobs and track record with you.

Pulled from your CRM
Sarah Jones
Tenant · 14 Oakfield Rd
TENANT
TenancyAST · renewed Jan 2024
Rent£1,650 pcm · up to date
LandlordNeil Patel
Last inspectionAug 2025 · no issues
Pulled from your CRM
NP
Neil Patel
Landlord · 3 properties
LANDLORD
Portfolio3 units · Fulham
Managed since2019
Rent receivedOn time
Preferred contactWhatsApp
Pulled from your CRM
DD
Damp Doctor
Contractor · damp & mould
CONTRACTOR
TradesDamp, mould, ventilation
Rating4.8 ★ · 32 jobs
Last job41 Briar Walk
InsuranceValid to 2026
Pulled from your CRM
AK
Aisha Khan
Prospect · 22 Beech Grove
PROSPECT
SourceRightmove enquiry
Budget£1,400 pcm
Move-inASAP
StatusViewing to book

Considers all options and suggests the best response

Then it weighs the options and prepares the next best action — ready before you’ve even opened the email. A reply drafted from your CRM, a new email to a landlord or contractor, the best-matched contractors to quote, an action in your CRM like raising a work order, or a landlord report as a PDF. Whatever fits — you just approve.

Suggested action
Reply to Sarah Jones

Hi Sarah — thanks for flagging this, we’re treating it as urgent. I’ve lined up Damp Doctor to assess; they’ll be in touch to arrange access.

Suggested action
New email to Neil Patel

Hi Neil — Damp Doctor have quoted £480 to treat the mould and fit an extractor fan at 14 Oakfield Rd. It’s a category-1 hazard — happy to approve?

Suggested action
Create work order in Reapit
Property14 Oakfield Rd
IssueDamp & mould · cat 1
ContractorDamp Doctor
PriorityUrgent · Awaab’s Law
Suggested action
Request quotes · damp works
DDDamp Doctordamp & mould
A1A1 Heatingventilation
PFProFixgeneral
Suggested action
Generate report · landlord update
ForNeil Patel
PeriodQ2 2026
IncludesRent, repairs, compliance
FormatPDF · branded

Plugs into the property software you already run

Lanten pulls tenant, landlord, contractor and prospect records straight from your CRM — no migration, no extra tabs, no change to how your team works.

Reapit
Alto
Arthur
Street.co.uk
Re-Leased

Save hours every day

Eliminate tab-switching and manual look-ups
Before Lanten
10–15 min / email
1Read the email
2Open the CRM in a new tab
3Search for the tenant & property
4Cross-check repair history
5Switch back & draft a reply
6Re-check for compliance, then send
With Lanten
1–2 min / email
1Context & suggested reply appear instantly
2Approve, send — never leave your inbox
3Have a cup of tea and put your feet up
“It’s everything I wish Microsoft Copilot was — like having a very intelligent intern reviewing your entire inbox, doing the work ready for you to approve before you’ve even clicked the email. Everything’s just there. It’s such a time-saver.”
PMProperty managerIndependent lettings agency

Enterprise-grade security & privacy

We take security and compliance seriously. Your data stays yours, encrypted in transit and at rest, with your CRM connection tightly scoped. Lanten is SOC 2 Type II certified and GDPR compliant.

AICPA SOC 2GDPR

Your data stays yours

Your emails and CRM records are only ever used to help you reply — never to train models.

Data encryption

All data is encrypted at rest and in transit, using industry-standard algorithms.

Secure integrations

Scoped CRM connections mean every user sees only their own agency’s data — nothing more.